Human Resource Performance

The role of Information Technology in Enhancing Human Resource Performance: A Case Study of Sulaimani Polytechnic University

Aso Tahir Tofiq, Pshtiwan Tahir Rashid, Zana Othman Hamad

Information technology (IT) has become crucial to corporate operations in the current technological era. Its dynamic nature makes communication and processes more effective, especially in human resource management (HRM). This research aims to examine the impact of information technology (IT) on enhancing human resource (HR) performance at Sulaimani Polytechnic University (SPU). IT has played a major role in providing businesses with greater efficiency and effectiveness. This study will examine some of the basic aspects of IT, such as types of devices and equipment (hardware), software, networks, and databases, to evaluate their use in relation to variables associated with HR performance, including quality of work, speed of service delivery, and efficiency. To conduct this research, a descriptive-analytical case study method was utilized. The data were collected from a structured survey/questionnaire of 148 employees at Sulaimani Polytechnic University. SPSS was used to test reliability and validity; Cronbach’s alpha coefficient values were above 80%, and it was then used to conduct correlation and regression analysis, demonstrating that all four components of IT had a positive statistical correlation with all four HR performance variables. The study found a critical strategic role of Information Technology (IT) Infrastructure in improving SPU's Human Resource (HR) performance. In addition to building technological resources, implementing integrated HR information systems, and investing in ongoing IT training, each of these three aspects is vital to achieving an efficient institution that is capable of a sustainable competitive advantage in higher education.